Privacy Policy

1. Information We Collect

Arturo Ortiz PR ("we", "our", or "us") collects information you provide directly when you interact with our WhatsApp Business account, including:

• Your phone number
• Messages you send to us
• Your name (if provided)
• Any other information you choose to share

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Send you information about our services
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal requirements
• With service providers who assist us in operating our business (e.g., WhatsApp, OpenAI for automated responses)

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Third-Party Services

Our service uses the following third-party platforms:

• WhatsApp Business API: For messaging (governed by Meta's privacy policy)
• OpenAI: For AI-powered responses (governed by OpenAI's privacy policy)

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.