Terms of Service

1. Acceptance of Terms

By accessing or using Arturo Ortiz PR's WhatsApp Business service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Arturo Ortiz PR provides public relations and communication services via WhatsApp. Our automated assistant ("Sofia") may respond to your inquiries using AI technology. Human representatives will follow up as needed.

3. Use of Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Send spam or unsolicited messages
• Use the Service to harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Use automated systems to interact with our Service without authorization

4. AI-Powered Responses

Our Service uses AI technology (OpenAI) to provide automated responses. While we strive for accuracy, AI responses may not always be perfect. Important decisions should be confirmed with a human representative.

5. Privacy

Your use of the Service is also governed by our Privacy Policy, available at app.arturoortizpr.com/legal/privacy

6. Intellectual Property

All content, features, and functionality of the Service are owned by Arturo Ortiz PR and are protected by copyright, trademark, and other intellectual property laws.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ARTURO ORTIZ PR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

9. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

10. Changes to Terms

We may modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Puerto Rico, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms, please contact us at: